Terms of Use

By using Voipnet, the customer agrees and undertakes:

a. to use the service in accordance with these terms and conditions as may be varied by Voipnet either by written notice or by notice published in the national press from time to time.

b. not to contravene the Telecommunications Act 1984 or any relevant regulations or the provisions of any other applicable legislation or statutory instruments (including any amendments or modifications thereof).

c. to indemnify Voipnet against all liabilities, claims, damages, losses and expenses arising from any breach of the customer's undertakings.

In the event that the Voipnet service fails to operate and the customer diverts traffic to another carrier, Voipnet will not be responsible for that carrier's charges.

Neither party shall be liable to the other in contract, tort or otherwise for any loss of business, contracts, anticipated savings or profits or for any other indirect or consequential loss whatsoever provided however nothing shall exclude or limit liability for death or personal injury caused by negligence.

Disclosure of account details to persons other than the authorised employees of Voipnet  is entirely at the customer's risk.

The customer shall be liable for all charges and fees arising from the use of the account whether authorised or unauthorised, unless such unauthorised use is solely attributable to an act or omission on the part of Voipnet.

Voipnet  will use its reasonable endeavours to provide its service to the customer. Voipnet will not be held liable for ANY charges or damages to the customer should the customer be prevented from accessing the Voipnet  system.

Usage will be charged according to the rates shown in the current pre-paid Voipnet price list, shown in the customers myaccount area. These rates can be subject to change with 1 day notice.

Rates are subject to change without any further written notice, other than on the Voipnet pricelist. Please consult rate page for accurate rates before using the services.

On demand of it's customers, Voipnet will authenticate any given IP address to connect to its SIP server. If the given IP is false or is not uniquely assigned to the customers account by his hosted voip switch provider, Voipnet will not be held liable.

It is customer not allowed to alter/amend or create a CLI other than originally assigned to the caller (spoofing). If and when Voipnet, or any of their affiliates, find any evidence of spoofing or have the suspicions of any wrongdoing by customer, Voipnet will have the right to suspend services immediately and charge any and all subsequent costs to the outstanding customer balance without further notice, notwithstanding the right to full reimbursement.

Any refunds that are authorised will be refunded in the manner in which the payment was made, at the prevailing exchange rate.Voipnet reserves the right to use an alternative payment method where necessary. Any bonus or promotional credit entered on an account shall be non-refundable.

These terms and conditions also relate directly to other services Voipnet may offer.

Voipnet reserves the right to close an account with a customer for any reason, and subject to clauses 8 and 10. Where exceeding EUR 50 unused credit will be returned.

The Customer by continuing to use the service consents to Voipnet sharing customer information with any company affiliated to Voipnet as Voipnet considers necessary for the provision of the service.

Voipnet shall have the right to make enquiries as to the credit worthiness of the customer and the customer consents to the disclosure to Voipnet by such parties of information relevant for such purpose.

The customer agrees that Voipnet's records are conclusive evidence of the customer's use of the service and the charges payable. The customer accepts that use of the direct dial facility by any person making telephone calls from telephone number(s) nominated by the customer shall be deemed to be authorised by the customer and that the customer shall pay any charges arising from such use.

If any term or provision, or portion thereof, of this Agreement shall be invalid or unenforceable, to that extent it shall be deemed omitted or omitted to the extent necessary to render it valid and enforceable, the remainder of the Agreement shall remain unaffected and in full force and effect.

This Agreement represents